Promoting Optimal Skin Health

Appointment & Cancellation Policy

24-Hour Policy For Cancellations or Changes

Posh Skin Bar has a 24-hour cancellation policy for all appointments. If any changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid additional charges. This allows us enough time to offer that time slot to another client. Missed appointments (NO SHOWS) will be charged the full amount of the scheduled service(s) to the credit card with which they were held; appointments canceled or changed within the 24-hour window are considered LATE CANCELLATIONS, and you will be charged 50% of the scheduled service. If we are unable to provide your service due to non-compliance with our appointment policies, it will count as a late cancellation and you will be charged accordingly.                 

A credit card number is required to reserve all appointments. If you choose not to provide your credit card information, we will not hold your appointment. A $50.00 cancellation fee will be charged to the credit card on file for each appointment that is canceled less than 24 business hours before the appointment time. All appointment cancellations within the 24-hour window must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted. We fully understand that circumstances occur that are beyond our control, and try to accommodate your cancellation request to the best of our ability.


Please Arrive Early:
Every appointment has an allotted time period reserved especially for that client, and we want you to get the most out of your appointment time. If it is your first visit, please arrive 15 to 20 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time. Returning clients should arrive 5 to 10 minutes before their appointment time to check in, get situated, and be ready to go for your full allotted session time.

Late Arrivals:
Arriving late will cut into your session time and may result in additional charges if your appointment has to be canceled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 50% of the service fee, per our late cancellation policy (see above). Out of respect for our other clients, we cannot cut into another client’s appointment time to make up for your lost appointment minutes if you are late. Please allow sufficient time for arriving at your appointment on time. 


We understand life is often unpredictable and circumstances arise that are beyond our control; therefore, we will try our best to accommodate you as much as possible.


We Reserve the Right to Refuse Service. 

We are a professional business and will not allow anything less than a professional environment. Our professional staff will provide the most respectful and comfortable environment to all of our clients; we ask that our clients provide the same respect and professionalism in return. We have the right to refuse service to anyone we feel has crossed the line during any service provided.

Deposits:
Clients who have no-showed for appointments will be required to prepay/pay a deposit towards their visit when booking future appointments. We require a 50% deposit for all services. The deposit is non-refundable and will be applied towards your service. If you No Show or Late Cancel, your deposit will be forfeited. If we are unable to provide your service due to non-compliance with our appointment policies, it will also result in a forfeiture of your deposit.

2 Person Max per Room:
For purposes of safety and sanitation, we cannot allow anyone else into the service rooms other than the service provider, and the client receiving the service.


Children:
We're very sorry, but due to the personal nature of our services, Posh Skin Bar and the Lash Lounge at Posh does not allow children in our treatment rooms or reception area. If you are unable to leave your child at home, we ask that you please reschedule your appointment. We will not supervise your children and cannot be held responsible for any children—if you bring a child with you, your appointment will be canceled and you will be charged 50% of the service according to our late cancellation policy.


Contact Lenses:
Contact lenses MUST BE removed during all facial treatments and lash applications. As a courtesy, we provide contact lens solution, and a lens case to store your lenses in during your appointment. Please feel free to put your contact lenses back in following your appointment.

Makeup:
Come to your lash extension appointment eye makeup free, this means no mascara, eyeliner or eyeshadow. You will be charged a $20.00 fee if our lash artists have to remove eye/facial makeup.  We also have makeup remover wipes available for purchase if you'd prefer to remove your own makeup. Also, be advised that any manner of makeup removal will cut into your session time.


Refills/Maintenance:
Your natural lashes shed a regular basis. to maintain the look and integrity of your lashes, refills are recommended every two to three weeks. If it has been more than four weeks (28 days), the purchase of a removal and new full set will be required regardless of how many lash extensions you have remaining—lash extensions need professional grooming by a qualified technician at least once per month in order to be in maintained in proper condition.

If you have 40% to 50% of your eyelash extensions remaining at the time of your refill, you will be charged for the up to 21 days refill pricing. If you have 30% of your eyelash extensions remaining at the time of your refill, you will be charged for the after 21 days refill pricing. If you have less than 30% of your eyelash extensions remaining at the time of your refill, you will be charged for a full set. NO EXCEPTIONS!


We do not perform refill services on work that was done at another salon––NO EXCEPTIONS! If you currently have lash extensions on, you must get them removed before receiving lash extensions from us. This measure is taken for the eye health and safety of you, the client to avoid the risks associated with mixing different cyanoacrylate adhesives and/or materials from work done at another salon. The removal fee is an additional $55.00. 


Cell Phones:
Cell phones should be turned onto silent mode and put away in order to minimize distractions and potential hazards--- this is especially crucial for lash extension services which involve the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on the part of our lash stylists.

Please be courteous and respectful of your service provider’s time and work by keeping your phone on silent until you have left the treatment room. We reserve the right to refuse or stop service if you use your cell phone other than for an emergency!!!

Walk-In Clients:

All services are by appointment only; however, occasional walk-ins are welcome if time allows and personnel are available.


No Refunds:
We do not offer refunds for any service(s) ––NO EXCEPTIONS! All care is taken to ensure your safety. We will go over your Client Consultation and Informed Consent forms with you and discuss any contraindications, allergies, medical issues, etc. prior to your service(s). No refund will be issued for reactions to lash adhesive; however, we will provide a complimentary lash removal should this unfortunate event occur.

We kindly ask that you contact us immediately if you become aware of any type of irritation or concern so we may assist you as quickly as possible.


Payment & Gratuity:
We accept cash and all major credit/debit cards: Visa, MasterCard, American Express and Discover. A 20% gratuity based on industry standards, is recommended for the full (non-discounted) value for any services. Tipping is not required but is genuinely appreciated.

Privacy Policy:
Your privacy is very important to us. We collect your personal information such as your name, email and telephone number in order to create an easy client booking database and to keep you informed about all the fun stuff were up to. We know how annoying it is to get junk mail so will never disclose your personal information to any third party. 

We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure 

reliable and consistent services for all of our guests, please be aware of the following appointment and cancellation policies.